FAQs
Frequently Asked Questions
What Driving License do I need for an Exalt Rentals Car Subscription?
A current Full or Probationary valid driver’s licence. All licences must be in English or supported by a certified translation or International Driving Permit.
Passport details are requested to be submitted along with International Licences.
Non-English driving licenses, should be accompanied with an International Driving Permit.
Can I use a Digital License to hire a car?
Yes we accept Digital Licences.
Can any one other than myself drive the vehicle and is there a charge?
If you wish for someone else to drive your rental vehicle, you will need to add an Additional Driver to your rental agreement. There is a charge of $10 for each Additional Driver you add.
To be authorised to drive your rental vehicle, Additional Drivers must meet the following requirements:
At the time of vehicle pick-up, all additional drivers must submit, their valid Driver Licence, so that Exalt Rentals team members can validate their identity.
All drivers must meet the same Exalt Auto Group Car Subscriptions Terms and Conditions as the main driver, to be covered under the same rental agreement.
Additional driver must reside at the same address as the main driver.
How do I pay for my rental?
Exalt Auto Group Vic Pty Ltd collect payments via Direct Debit through Pay Advantage. The following accepted cards for payment include Visa & MasterCard.
When paying via direct debit a card transaction fee of $1.21 including GST, will apply on all charges at time of payment.
I’m due to return my car but I want to extend my rental, What do I do?
When the term of your contract ends, your Exalt Rentals Car Subscription continues on a month by month term unless notified 28 days prior. Once your contract term ends, your vehicle may not be available to you unless secured on another contract term. You can extend your contract term by filling out the Extend my Contract form or emailing us at info@exaltautogroup.com.au.
What motor vehicle cover do I receive with Exalt Auto Group and what is the excess?
You receive Comprehensive Cover with Exalt Auto Group. The Excess ranges between $1000-$5000.
Do I still have to pay the excess if I am not at fault?
Yes you will still be liable to pay the applicable excess amount even if a third party is at fault. Once the fault is established and the third party agrees to pay for the damages, we will refund you the excess.
How old do I have to be to Subscribe to Exalt Rentals Car Subscription?
Minimum age is 21 with a current full Australian driver licence or Provisional licence.
A valid International licence written in English is also acceptable and if not in English a valid International Driving Permit or an approved translation of the licence into English.
Can I use someone else's credit card to pay for my car?
No. For security purposes all renters must use a credit card in their name when paying for an Exalt Rentals vehicle.
What do I need to rent a vehicle?
You must submit a valid and current drivers licence, a letter/bill confirming your current address, workplace confirmation and bank details. A valid driver’s licence is also required to be submitted for any additional drivers.
Who do I call if I have a vehicle and need assistance?
If you're on the road and need assistance please call 1300 672 258 for Roadside Assistance and help will be on the way.
If something does cause your vehicle to breakdown, we want to make sure you're back on the road as soon as possible. That's why we include mechanical breakdown assistance as part of our rates. We'll come to the rescue in the case of any mechanical fault.
When a breakdown occurs and your vehicle is towed needing to be towed, a courtesy car will be supplied to you within 24 hrs if the vehicle repairs are not completed within 24hrs.
Will I be charged per Kilometer I drive?
Unless indicated otherwise at the time of booking, all car subscriptions include unlimited kilometres.
What happens if I have an accident or damage my rental subscription car?
In the event of an accident or damage it is important not to panic.
Contact us via phone 0466972933 or email info@exaltautogroup.com.au. The driver is required to complete an Exalt Rentals Incident report.
Failure to notify Exalt Rentals and fill in Incident Report will result in immediate termination of Contract.
All accidents involving bodily injury must be reported to the local police department where the accident occurred. In addition, the driver must complete and file any Accident reports required by local or state authorities.
What will I be charged when there is an accident or if I damage the Exalt Auto Group vehicle?
In the event of an accident or damage, you will be charged the applicable excess amount as stated on your Exalt Rentals Subscription Agreement. Please note that this will be in addition to your Car Subscription amount.